BG Metals Ltd Trading as BullionGiant Refund Policy:
This statement sets out the Refund Policy set by BG Metals Ltd (“we”,”us”,”BullionGiant”)
The prices of the goods we supply fluctuate based on the price of gold.
There is no statutory right to return or cancel an order once placed under the Financial Services Regulations 2004.
You can however request that we terminate an order you have placed in some circumstances – this is referred to in the terms and conditions as a request to use our termination service.
If you do choose to terminate an order prior to despatch/collection you will be charged for any fall in the underlying metal price for the goods from when the order was placed to when it was terminated, along with a termination fee.
The following is from our full Terms and Conditions:
1. RISK NOTICE
We sell gold, based on the global metal market’s prices, which are outside our control, and change frequently. The historical performance of our prices, or the global metal market’s prices of goods and metal is not a reliable indicator of future prices.
2. CANCELLATION RIGHTS
You have no statutory right to cancel the contract if you change your mind. This is because the prices of the goods and metal are subject to fluctuation: see the Risk Notice in clause 1, above.
Please Note: You can however choose to terminate your order at any time prior to delivery or collection of your item(s) under clause 4. This will incur additional charges including but not limited to, a termination fee and a fee based on any adverse movement in the underlying gold price of your item(s).
3. TERMINATION AND CHANGES
a: Change or withdrawal by you of your order
Once you have submitted your order you cannot change or withdraw the order unless we make any change under clause 4, above, and we ask you to confirm or withdraw your changed order.
b: Termination of contract by you
You can terminate a particular transaction or service at any time however this will be treated as an order for our termination service, for which you will incur a fee. We will confirm to you in writing or verbally if and when we have accepted your order for termination. See term 4, and the Sections of these terms and conditions that apply to the services you wish to terminate, for details of the process and any costs and charges that apply. Apart from that, you may not terminate the contract or any part of it except by giving us written notice after a material breach by us has occurred, or as permitted (if at all) by the Section of these terms and conditions that applies to the transaction or service.
Please Note: If you wish to terminate due to a material breach by us, for the termination to be valid you must show us evidence of the breach if we ask (and if it is reasonable in all the circumstances for us to ask).
c: Termination of contract by us
Before we terminate the contract we will always consider whether any default or problem could be remedied. If it can, we will try to contact you and work with you to try and remedy the breach. However, when a default or problem in our view cannot be remedied, or it is not remedied within reasonable time after we try to contact you about it, or as a result of uncontrollable factors as set out in clause 4, we reserve the right to terminate. In this case we may terminate the contract or a particular transaction or service by giving you written notice, or as permitted (if at all) by a Section that applies. We can also terminate (or treat as being terminated) the contract or a particular transaction or service, if we are released from our obligations under the contract or in relation to the particular transaction or service.
d: Changes to your details
If you are an account user and there is any change to the details that we required you to provide for us to set you up as an account user, you must notify us of the changes immediately and provide any further ID as requested, at your cost. rights, as at clause 4 below, and may be entitled to terminate pending transactions or services or the contract. We may at our absolute discretion treat it as a default or problem.
If you are not an account user and there is any difference between the details we hold for you from an earlier or completed order and the details you supply for a new order, we may require you to provide full and fresh ID for us to verify in full as part of the preconditions of the new contract.
4. OUTCOME OF TERMINATION OR REMEDIES
If you or we terminate the contract or any part of it, either by valid notice or mutual agreement, all of the following outcomes will apply to the contract or the part of it that is terminated:
1. You will be liable for any adverse movement in the underlying gold price based on the difference in the global market spot price from when your order was placed and when the termination is accepted by us, multiplied by the precious metal content of your item(s).
2. A termination fee will be incurred. This is a minimum of 4% of the overall order value.
3. You may have to provide payment for additional services such as delivery of goods to you.
4.. All sums payable to us in respect of the period up to and including the date of termination will fall immediately due and payable. This includes sums referred to in paragraph (1) immediately above, and fees and charges for any default or problem. You must pay those sums to us immediately.
5. Our obligations under or in connection with the contract will cease to apply, and we will no longer meet those obligations. This includes any obligation to complete transactions and/or to provide services which are terminated.
We do not breach the contract or any other obligation to you, or become liable to you, purely by virtue of terminating the contract or any part of it (provided we do so validly), and the same applies if you terminate validly. We also do not breach the contract or any obligation to you, or become liable to you, by virtue of exercising our remedies (provided we do so properly).
Termination or exercise of our remedies will not affect your or our accrued rights and remedies. Provisions in these terms and conditions which expressly or by implication have effect after termination will continue in full force and effect.
